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1. No Cash Refunds:
   We only offer exchanges, not cash refunds. Email us at contact@powher.pk with your Order ID.
2. Exchange Policy:
   Products can be exchanged within 7 days if unused, unaltered, and have original tags and receipt intact. Sale items are not eligible for exchange. Only products with manufacturing defects qualify for an exchange.
3. Color & Texture Variance:
   Minor color/texture differences due to screen display or lighting are not grounds for exchange.
4. Refund Policy:
   We follow a strict ‘No Refund’ policy, except in cases of product unavailability or defects. Exchanges for full-price items that later go on sale will use the discounted price.
5. International Orders:
   No refunds or exchanges for international purchases.
6. Defective Products:
   Report any defects within 7 days of delivery for assistance.
7. Credit Card Payments:
   Refunds for defective items paid by credit card may take up to 15 working days after verification.
8. Non-Exchangeable Items:
   Beauty and fragrance products cannot be returned or exchanged.
9. Order Cancellation:
   We reserve the right to cancel orders due to unavailability.
10. Order Enquiries:
    Enquiries are entertained within 15 working days of order placement. Claims must be made within 7 days of delivery.
11. Incomplete Orders:
    If an item is missing, contact Customer Care for assistance.
12. Refunds for Wallet Payments:
    Payments via JazzCash, EasyPaisa, or COD are refunded as a voucher.

Return Eligibility:
Eligible if the product is damaged, stained, defective, unused with original packaging, or there is a size mismatch.

How to Return:
Email contact@powher.pk with order details and reason for return. The customer is responsible for return shipping. Ship to: E-commerce Department, Powher, Women Excellence Centre, Golra E/13 Islamabad.

Processing Time:
Returns are processed within 5-7 working days; up to 14 days during busy periods.

Contact Information:
Email: contact@powher.pk
Phone: +92330 7694371